With a tremendous start to the year, we were on a winning start to our princesses the first year of high school. Everyday attendance, new friends, low anxiety, birthday party success and a zeal for learning. We had seen similar success last year when her primary school finally developed an individual education plan (IEP), and we were confident and expectant of what the year would bring.
We developed an IEP with the high school, excluded her from subjects that have previously cause stress and anxiety (for example, language and sciences.) and started to talk up the possibilities with our princess. This well-intentioned plan was seeing some success, and we saw tremendous growth and zeal for learning for about 7-8weeks.
We hit a wall, a common trend for our princess, a wall that rears its head this time each year. The excitement of ‘a new thing’ had worn out, the unkind words started from her peers, the feeling that people are watching her, looking at her, staring and then her anxiety skyrocketed. I started the predictable next phase of digging, questioning and trying to explore what was going on for her.
Jenna’s anxiety manifests in stomach pains, tears, low mood and generalised unhappiness. These periods of pain quite often end with multiple trips to the doctors and ultimately a visit to the hospital for test and scans. She gets herself so worked up that she loses any ability to communicate rationally and usually regression is seen in all aspects of learning and communication.
We have been in this headspace the past eight weeks. Jenna is tired; her siblings quite frankly want to kill her have had enough, and her parents are in desperate need for some respite and rest.
During these past eight weeks, we have had four doctors appointments, one psychiatric review, one hospital visit, a paediatrician review and eight phycologist appointments across two different practitioners. Each in their own language and expertise trying to assist our Princess in developing a ‘kit bag’ of resources, tools, tricks and education to succeed survive this harsh reality we may call everyday life.
Each appointment we are hopeful that new techniques sticks and philosophy we reinforce at homes are again reinforced during therapy. It seems we are sitting at about 100:1 odds and the investment made seems mostly money thrown down the drain. Regression, seclusion, frustration is becoming the norm and each day moving farther and farther away from her peers.
Our dreams of independence, a life away from mum and dad, a career, family and lifelong friends seem unattainable, and that’s gut-wrenching, painful and a scary future. Each day I try and push away refusing to accept, and I continue to help her dream, push her farther and again try a new strategy to get through a somewhat typical predictable day.
So our reality currently has been 1-2hours of school attendance per week, that’s right not 1-2days per week but hours. Getting a predictable phone call every day she attends from the office (hearing uncontrollable crying in the background) asking us to pick up Jenna.
The school is at a loss, and us at home having a bored, under stimulated girl that can not handle any social interactions.
We took a bold step this week. As like an IEP, we have developed an individual timetable with the school for Jenna. We have arranged a curriculum that is key learning only (English & Math, with a little cooking) this means that she doesn’t need to enter the school playground, no mainstream classes and no full school assemblies. We have school attendance agreed at four days per week at a maximum of 2.5hours per day. Although a headache and quite a strain on us to organise transportation around work, we are confident that this is a necessary step to ensure some social engagement, some stress and anxiety experienced in a staff place and hopefully stretched scholastically over time.
We can only hope that tomorrow is a better day, that school attendance becomes routine and that I can better understand her anxiety to in turn better support her to growth, be stretched and succeed.
Very anxious princess tonight++++
Surgery booked for tomorrow afternoon for a -‘COBLATION Tonsillectomy + Grommets +/- Adenoids + Nasendoscopy.’
This is a repeat of the Grommets +/- Adenoids surgery from 4 years ago.
We are hopeful that this will be a turning point for our princess of a reduction of pain, reduction of illness and an increased appetite.
Mum and Dad aren’t holding up to well either.
If you are of the praying persuasion, this is welcomed. We also take well wishes, thoughts and virtual hugs.
2016 marks the last year of primary school for Jenna. It was hoped that this would be a year to fully prepare for high school. The concept was, we would introduce her to multiple teachers, larger lesson sizes and a variety of different peer groups. We had planned that the introduction to a vast array of classes, more complex timetables and different teachers (specialist) i.e. Language, music and the arts would be a fantastic platform to high school life.
Academically this was a huge win for Jenna, she was progressing well and for the first time in her schooling journey received a pass mark for the majority of core subjects (English, Science, Math.)
Although, to our regret the cost of academia was a reduction in school based supports; this was disastrous for our princess. The progress of the first semester was lost, the wins on her report card forgotten, but more disastrously the want to engage and even attend school had been forfeited.
It took a stint of illness, poor school attendance and a dramatic increase in behaviours for us to ask more questions to the school. By the time we understood the changes that occurred at school (i.e. reduction of support hours, 1:1 teacher aide support etc.), it was too late. Damage already was done, and the trust of the system and teachers had been lost by our princess.
It was again time for a change and to try a different angle.
This lead us to school number two, and soon to be three schools in 2016 for our princess.
Each one had promise:
School one was close to work.
School two was close to home.
School three is in the new community we are moving to next year.
All three schools have advantages, and all gave a promise of better engagement, better friendships, no bullying and improvements in her academic achievements.
Our second school said all the right words, made all the right promises and had a bonus. It was 3 km from home and Jenna’s younger brother attended the school.
Isaac was a huge benefit; he became her protector, the bus monitor and a watchful eye. It’s amazing how much support an eight-year-old boy could be; we were super proud of him, and this made the first few weeks effortless for Jen.
The help of the younger brother, although a chore for him and embarrassment for her was beautiful. It assisted with Jenna’s anxiety levels and meant she didn’t need to worry about ‘big’ things, things like catching a bus home. This simple act brought back again her disability and struggles with simple tasks that everyone takes for granted.
This second school did not have the capacity to cater for the complexity of her needs. Social anxiety, making friends and maintaining grades made impossible due to their limitations. The school had a huge heart, excellent teaching staff, and beautiful ideals. The dream didn’t last; Jenna made friends with the teachers, not the students. Bullying occurred and continued from day one. The hope of finding a perfect fit and a place that was able to accommodate quickly faded. Again we turned to weeks of illness, a return to non-school attendance, and the search again started. School number 3.
Over the past six years, our focus has been mainstream schooling, normalisation and a sense of sameness for our princess. Pushing with everything we had to offer her the ‘same’ education and experiences as her three siblings. We fought, argued and when needed disagreed with the education department for her needs to be met. We discussed the stigma of ‘the naughty kid’ ‘misfit’ ‘trouble maker.’ We wanted the best, and the best in our eyes was the ‘same.’ We continued to make adjustments, exclusions and exceptions in order to keep the elusive dream alive, a normal education.
These past six weeks I have needed to acknowledge again that her disability has limitations, that it takes a team of professionals to educate her, and she will never ‘fit in’ with the crowd or hit those elusive benchmarks that every parent awaits. I needed to grieve again for what of could have been and continue to ask the same questions that I kept avoiding.
What does the future hold?
What will her normal be?
What’s best for her?
I’ve come to the realisation that I needed her to be valued for her ability, individually and interdependently. She did not need to be benchmarked against other students, already established milestones or community expectations, etc. I needed to benchmark her on her capabilities, goals and desires. There needed to be an individual approach, one that was developed for Jen, and her alone.
Two weeks ago I was posed with a question, mainstream schooling verse attending the special education unit (SEP.) I chose the SEP; I selected a stream of education that will focus on life skills, core competencies and relationship building. We have a new plan, a plan to overcome anxiety, to daily learn new skills, to slowly feel comfortable in the community and to make lifelong friends. We have a new path, a new direction and a future that again looks promising and exciting for our princess.
But still I am learning to step back when needed and push/advocate for better. Never being satisfied with expected norms, always dreaming for better, always being challenged to allow her to fail, learn and try.
It’s lifelong learning, and each day is an adventure, an adventure of the possibilities that await our princess.
And we celebrate little wins daily : learning to cook Mac and cheese, scrambled eggs and cheese and bacon pastry puffs, just a few wins this month.
New fascinations: slime, drawings, printing, birthdays (and numbers in general.)
Its always an adventure, and always exhausting, but so worth the ride.
It’s been a while between drinks (88 days to be exact), but here we go my latest instalment.
After seven days in the hospital, one month at home and numerous medical appointment I’m on the mend. But it’s taken its toll on my princess.
This blog forms an update of the last 90days, a crazy 90 days of learnings, frustrations, healings and for my princess a time of much-needed pushing.
“Ataxia unknown origin” it’s what I was labelled with, what that meant for the family was a dad that couldn’t walk. The father who walked every day went to the shops and the park for ‘timeout’ was housebound. To say my princess was scared and angry at her dad was an understatement.
My health was the families security; my ability to keep running was the lifeblood that kept our families crazy routines intact. It was the security at the end of each day and it was the strength to push when everyone else needed rest.
My ability to endure even the craziest of days enabled Jenna to run as much as she needed, ground herself, rebalance and find her centre. The release she felt from shopping and parks was so satisfying, the anxiety dissipated. It was Daddy daughter time at its best.
I didn’t realise the extent of this ‘extra’ supports until it was impossible to provide. My wife had no chance, no ability to compete and was set up to fail in an impractical, impossible routine.
Parks were special times for our princess, not only did she get her sensory realise, expel stirred up energy, the whole family had time to breathe. Park time was a time where all 6 of us had ‘space’ Jenna and dad time, and the other 4 had a break. This afternoon routine kept balance, brought laughter and always enabled me to smile.
Shopping was painful for Dad; we couldn’t just ‘pop in the buy milk’ we needed to walk every aisle. Meticulously checking for updates of shopkins seasons, touching, smelling, tasting. Every time out was an adventure. The shops are Jenna’s life, unbeknownst to her, Dad had already checked the crowds, events and best times to shop. What seemed like a spontaneous ‘I’m bored’ fit was organised and set up to a tee.
Shopping was an endless money pit, with unfounded expectations put on Dad. But never the less an enjoyable experience. Again like the park it was an escape from reality, a rush and an adventure. It was fantastic.
Then STOP… It was sudden, without warning, and life was out on hold.
Without the ability to walk, I couldn’t maintain these expected activities, without these activities Jenna couldn’t find balance. Chaos.
During the month of illness, anxiety increased, anger grew and hospital visits made it worse. My baby girl thought her dad was dying and with that the death of the frequently that she had become accustomed. Outdoor play all but ceased.
It was tough times, times that were only possible with the strength of my wife and the flexibility of my dad. Without both, the success of these past months would have been impossible.
My wife was more than able to provide supports for Jenna, although it didn’t meet her need of hanging with her dad. Nothing but having routine established would fix the void.
I’ve always wanted to protect my baby girl; I’m a nurturer at heart. I wanted to be a dad that hides the hard stuff from her, sheltered her from the storm we call life. I hate seeing her in pain; I hate seeing her struggle in what I consider being the norms of this world.
I wanted to hide her from the hard stuff, protect her from the trouble and as much as possible allow her to be my little girl for eternity. Being sick brought to light very quickly that her dad can’t be all things and also can’t shield her from all things, that wrecked me.
Not always the hugest fan of autism giant Temple Grandin I was forced to reflect on several of her quotes.
I have added these in pictorial form for your reflection.
I wanted to hide her from pushing harder; I wanted to protect her from the ‘cannot’. With doing this, I forgot the ‘could’ and in the art of defending, I lost sight of her potential.
Mainly I wanted to find an alternate to the seemly pressure to succeed, fit in and be the ‘big’ girl that the world desires her to be. These are the learnings that were inspired by my incredible wife and our princess’s exceptional mother during my journey of recovery. In the form of keyword dot points, I have reflected on my learnings.
My wife has an amazing ability to know when to push. She has been assisting me for the past 20years. As stated above I have been unwell for the past 2 or so months, meaning I needed to take a backwards step. I hate to be out of the spotlight; my wife rarely has the chance to shine, always hiding behind my loud personality and never ending the drive. I had little choice but to get out of the way, with doing so, magic happened.
During this time, my daughter blossomed, Kathryn with her artful timing knew just when to push and she has an uncanny understanding of what the appropriate pressure was and is and how to apply.
When to rest
I knew that my need to rest was unquestionable, but upon reflection, this need taught our princess a life lesson that I hope she will treasure for life, rest. I had little choice, but Jen through unintended modelling followed suit. This meant that for moments in time ‘im bored’ diminished and downtime blossomed. Again magic from a wife that oozes patience, success, we have found rest.
Routine had to change; from hospital stays an inability to drive and grandad being chief shofar, life has changed. The unwelcomed and unplanned new reality appeared. It was not comfortable and adjustment was the only solution. With the exception of distancing herself from me, the routine was expected and embraced when normality and predictability were kept in motion. Sameness was our saviour throughout the change.
As stated in previous blogs, maintaining a family of 6, we made choices to both works, bringing in income to maintain lifestyle, pay medical bills and have the occasional family dinner out on the weekend. (if we get the timing, venue and mood correct, which happens very rarely).
As we both move up in management and career development, the flexibility reduces for our princess. Thinking this was always a bad thing I was the king of adaptability, flexibility and predictability. I have been learning that bouts of the reverse have been beneficial and even helpful on our journey of independence, self-reliance and maturity.
Again the genius of illness and the unpredictability of healing and progress meant that our princess had to learn a new skill. This new ability was unwelcomed and at times still told us and others to “F off”, this skill was the coping mentioned above of unpredictability. Although acknowledging that routine, predictability and stability are what ensures a quiet relaxed and in control princess, it seems absurd to wish the reverse. This was our need and upon reflection, our desire and in snippets, pure bliss.
Learning when to say no, similar to pushing was a skill that was in dire need of development. A skill that I still struggle to implement and my soft nature struggles with the concept. There was little choice, with one parent down, routine and commitments still needing to be maintained, something had to give. A healthy dose of relatively and an easily said two letter word was used. We needed to say No. With little success previously it seemed we were about to enter a minefield of meltdown and tantrum, upon reflection another success. Although not a perfect science, we know have the ability to response, for the most part, to wait, not yet, soon and for some part no. Progress.
In short out daily commute sux. Adding to the pressure medical appointment, extra commitments at work needed the addition of after-school care. Although not always welcomed, traffic, outside school hours care and various adjustments to timeframes have forced our princess to stretch. Our job has been to communicate our intention effectively, make agreements in advance and apologies at times when we get it wrong.
Wow, this is hard work, they love they hate, they connect they want space. We never get this balance correct but the value is there in investing this relationship and importance to family. It’s been a blessing to watch this develop. I don’t promise that there will always be true harmony at the ‘house of many hopes’ aka home although I am hopefully that love prevails and the good times are etched into their memories for a lifetime.
Choice and control
How to find the balance, when to admit I got it wrong, when to discipline and when to celebrate. I almost never get this right but we are learning together. An unintended bonus of being sick, was I needed to lose control, in this control being lost my princess has found her ability to choose. It’s been a humbling experience watch her develop. Listen to mum and follow a slightly different set of rules. This past 90 days has made her stronger, more independence and proved to her dad that she is ready to grow. I’m still scared of what is to come but in turn much more confident for success.
It’s been an intense 90days, but I have never been prouder of my family and my princess. Together we can achieve the impossible and it’s okay to push harder at times, that last one is just a reminder for me.
An update on parks and shopping
We are finding our normal again; I still struggle with walking further than a few hundred metres but the routine is returning. Late night shops, afternoons strolls and 1:1 time is again giving us time to recharge and create space for others in the family.
Oh and Target is once again burning a hole in my credit card.
The past 12 weeks have highlighted a conundrum for us with our princess. Do we go Public or Private (about health care)?
Pre-diagnosis a few year’s ago we needed to make a decision. Do we go on waiting lists, accept the initial diagnosis and carry on, or do we go “private” and seek out specialists that Jenna connected with and that could meet her personal need?
We chose the go private, and this decision meant we both had to go to work full time. This decision had and continued to have a family cost bigger than the initial, what’s the best doctor for our princess. It meant holidays were postponed, and things on our own “wish list” were benched and unfortunately in some cases debit needed to become an uncomfortable reality. Further still, the older two children needed to support and be “available” because childcare became unaffordable. The choice to “go private” ultimately meant moving the family to across the other side of the city closer to work, better-aligned schools and our professionals of choice.
I’m not going to rant on the tens of thousands spent, or the impose this choice has had, but rather I want to celebrate the benefits we have seen with Jen.
Yesterday at the Psychiatrist, Jen stated that she wanted a medication change, she didn’t like how it made her feel, and she wanted it stopped. Jen was able to articulate her wishes, and we worked to find a tangible solution. It wasn’t, let’s find the cheapest options or what the government approved this week or even Dad and the Doctor’s choice. This discussion was what will work best for Jen, her schooling, family life and her continued development long term development.
I walked away $2000 per year poorer, but an 11-year-old girl walked away richer. She was validated and heard. Success!!!!
So why did choose private care for our Princess? Here’re my top six reasons……
Validated our choice to explore deeper.
We were not happy with an ADHD diagnosis, label, things didn’t look right and the answers we sort seemed rushed. The specialist’s in the private sector spent time with us and explained the autism diagnosis and focused on her (as a person). We explored the diagnosis and the impact that it has on all of us, not the symptoms. In turn, this helped remove the “naughty girl” stigma, and provided a level of expectancy.
Treating the cause, not the symptoms.
Our princess’s ADHD, anxiety and social phobia’s are real, but at the core she has autism. We decided to explore various specialists, therapists and medications, trying to gain a holistic understanding of her needs. We keep searching until we found the right fit for her. Her medical needs are always evolving. We need to constantly keep asking questions and questioning the answers given. Not expecting the norm, but looking for the right fit for Jen.
Provided us with understanding.
It cost us, a lot. But we had time, cliche but we were not a number, phone calls to check up on medication changes, school visit’s by allied health professionals and a truly personized service. This all helped with engagement and buy-in. Jen values her appointments and sees worth in attendance. With her engaging and seeing worth, we see a the strategies, plans and medication regimes working.
Schooling is working and feels supportive.
With trusted doctors, allied health professional and a great school, we have been kicking some high goals. We are all talking together, sharing reports and learning from each other experiences with Jenna. We all have a shared goal to see Jen succeed. Again this has had an increased cost associated with the support, but support that that been second to none in relation to meeting her needs.
Enabled to make the choice.
We have been in control; we are paying for the support and have opted out when needed if this was in the best interest of Jen. Giving us choice, power to push for change and a tailored support structure that is meaningful and measurable to our princesses unique needs.
Seeing real progress.
It is true that money does not buy happiness, but for us, it certainly assisted with the progress. With an understanding of Jenna’s needs, our expectations and what supports work best. For the first time since diagnosis, we can see real progress, a light at the end of the tunnel and hope.
It’s true that we seem to never quite have enough, but what a great investment in Jenna, our family and her future.
12 months on after diagnosis and we are still learning, getting it wrong and trailing new strategies and tactics.
Balancing between our princess’ “normal” and what society expects normal to be.
We often get the balance wrong and this often brings spectators, disagreeing looks and unimpressed gazes about our parenting choices.
To get this balance right and to continue to “go outside” we developed (with the assistance from various therapists) many strategies and tools to assist our princess. I thought I’d share a few.
A literal bag.
In this bag we have:
noise canceling headphones
slime or therapy putty
note pad and paper
change of clothes
baby doll (with a change of clothes)
This bag is a life saver, buying us time and proving a different focus for the princess when the ‘outside’ gets to hard.
(that is giving our princess time to reset, process the day and to have time alone)
It takes a lot of planning to go on an outing and a normal part of the routine and event is ‘down time’ although not a favorite part of the trip for the other 3, this is vital time to ensures we can have an extended play or activity.
Trips on trams, walking in crowded spaces and loud noises all cause over stimulation and anxiety. The key is for us to pick up on the triggers early and redirect or utilize some of our tools. i.e. headphones to take the focus away for the object or thinking causing the anxiety.
Independence and Choice
Our princess has her own style and is extremely unique. We want to assist Jenna to embrace her own reality and explore what it means to be her. That is even if this included an outfit as a skating ballerina in a tutu whist shopping.
Time with Dad
We love exploring and taking adventures to new and exciting places. This is a picture of our latest trip and although she found it difficult for in the crowds and noise. It was a fantastic day had by all.
Trying new things
Although, she would never admit it she loves her big sisters and wants to be like them. This involves trying new things and exploring in ways that she normally would not. Her sisters help her stretch, dream and try new things. To this I am extremely grateful.
We learnt some hard life lessons these past seven days.
Brushing my teeth feels gross but if I don’t I lose them.
Misjudge somersaults in the pool messes with your head (literally).
Friends don’t stay friends forever when your ten years old.
Weight gain is hard when you’re a girl.
Having house rules are helpful and painful at the same time.
Sport always sucks when you’re not the boss
But…. We got through it all, both of us are stronger and we have good strategies that will help us out far beyond these seven days.
Specialists, school teachers, family and new friends have brought a sense of calm and normality to our princess’ life finally finding momentum and a steady groove.
Since moving house, our princess is sleeping in her room at the right time every night. Mum and dad get their lounge room back and Jenna has a dedicated space to ‘chill’.
Bring on the holiday break and heaps of crazy fun as a family
Daddy wants to write you a letter and say thank you.
Thank you for asking questions
Thank you for adapting and embracing your autism diagnosis
Thank you for being proud of who you are
Thank you for teaching me to see the world differently
Last weekend we played together in the city, thousands of people around, noise, lights, sand. It was hard for you. We held hands and embraced this adventure together, remember the fun we had?
You controlling the fireworks, you swam at the beach and we walked through the shops enjoying plain cheese pizza for dinner.
It was great the your wore you headphones and brought sensory toys to help when you became overwhelmed, I’m proud of you for trying new things. I think it helped you heaps.
You make my days fun princess. I go to bed each day not complaining about the lack of sleep, a new slime stain on my floor or even that a weeks worth of groceries was used in the backyard for play.
I fall asleep grateful, grateful that my life is full of adventures, laughing, craziness and sneaky cuddles.
They are my favourite btw, cuddles that is. Thank you for random cuddles, I know you don’t like them too much, they are so special to me, and I treasure each one. While we are saying more thank yous, thanks you for constantly trying. We know that going outside is hard, reading people is hard living with 5 others at times is hard, but we tackle this together.
This year has been busy, and you have been bombarded with doctors, therapy sessions, medication and routines. It’s been exhausting, tough and we both wanted to quit, although nearly one year on we are both stronger. Home is a safe place, a place that it’s always okay to experiment, test theories and if needed meltdown. No judgement there, just unconditional love and acceptance .
I was remembering your plan at your new school, you made up a way to explain your autism to your friends. At the point of introduction you apologised. You stated you might say things that may upset them, I’m loud and sometimes and can be rude. I was so proud, that was a very grown up decision to make.
Did you notice that this choice has made school so much easier this year and you have so many friends?
Lastly thank you for the laughs, you make me laugh everyday (some days you don’t mean to but you are so funny) you are litteral, see the world your way and have the most inappropriate houmor.
Keep trying, keep dreaming and keep proving the others wrong.
We often get asked why we continue to head out to dinner, festivals, events, cinema, and events where large amounts of people are. We get… “Why do you guys put yourself through this?” “Is it fair to get Jenna so upset? “Don’t you get embarrassed?” , “what about other people around you?” , “Shouldn’t you stick to McDonald’s?”
To tell you the truth we ask ourselves similar questions too. It’s tiring, the other 3 kids get very overwhelmed and at times its very expensive. If you don’t get the prep right, potential behaviors. If you get the social story wrong, potential behaviors. If the event isn’t how Jenna expected, potential behaviors. But still we head out most weekend and look for new opportunities, fun and family experiences.
So tonight I thought I’d share the top 5 reason we have intently decided to go outside.
I work in the disability sector and the heartbreaking stories I get told frequently about individuals never experiencing a holiday, going to the movies or going out to dinner breaks my heart. I want Jenna to have the same greater opportunity and experiences than I was afforded (and I had plenty). We keep looking for a peek experience that resonates for her. We get it wrong more than right but we keep getting back on the horse so to speak, again, again and again.
Normalization (both for us and our princess)
Similar to above, but so important. I want Jenna to first be a kid that lives in the big city. We need to feel “normal” and feel like a family that does “normal” things too. When life get tough we go indoors and lock ourselves away. Its easier that way. We are private people and get our recharge at home (nice wine, movie on our large couch). Its often a hard choice but we deliberately choose to go outside and do “normal” everyday family activities. This point is by far the most important for our other 3 kids, often feeling ripped off!, we go out for them.
Jenna can learn appropriate social behaviors
Our princess goes to intensive therapy multiple times per month to learn how to behave socially. So we go out and practice. It’s hit and miss, but a valuable safe testing zone for Jenna (because we are with her). We are constantly scaffolding for Jenna, breaking down tasks and explaining expected norms. All this training needs to be tested, rather than setting safe easy places we just hit the town and for the most part we “see what happens”
Others can be blessed by her nature and kindness
A secondary benefit is that other people see Jenna’s heart. Whether it is asking to pat a dog, introduce herself to a family with a 2 year old or just see her dance and be happy. Her excitement if infectious. These are the times that autism is a distant second to a caring young 10 year old girl.
Educate others about autism
When the crap hits the fan, we choose to educate rather than to get embarrassed. This choice really sucks, because its not about embarrassing the ignorant or shouting at the arrogant. We choose to take the time to explain the reasons for her behaviors. We take ownership, apologize and then we try to educate.
I have listed the top 5, but this is not why we do what we do everyday.
Truthfully we have fun, our philosophy is to remember the highs and try and forget the lows. This choice makes every time we go outside a memorable day in a fantastically good way.